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<body class="theme-woodmart">
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<div class="site-logo">
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<a class="woodmart-logo woodmart-main-logo" href="#" rel="home">
<h1>
{{ keyword }}
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<div class="whb-column whb-col-center whb-visible-lg">
<div class="whb-navigation whb-primary-menu main-nav site-navigation woodmart-navigation menu-center navigation-style-separated" role="navigation">
<div class="menu-main-fr-container"><ul class="menu" id="menu-main-fr"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-25 item-level-0 menu-item-design-default menu-simple-dropdown item-event-hover" id="menu-item-25"><a class="woodmart-nav-link" href="#"><i class="fa fa-home"></i><span class="nav-link-text">Home</span></a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-29 item-level-0 menu-item-design-default menu-simple-dropdown item-event-hover" id="menu-item-29"><a class="woodmart-nav-link" href="#"><span class="nav-link-text">About</span></a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-28 item-level-0 menu-item-design-default menu-simple-dropdown item-event-hover" id="menu-item-28"><a class="woodmart-nav-link" href="#"><span class="nav-link-text">Services</span></a>
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<div class="woodmart-burger-icon mobile-nav-icon whb-mobile-nav-icon mobile-style-icon">
<span class="woodmart-burger"></span>
<span class="woodmart-burger-label">Menu</span>
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<div class="whb-column whb-mobile-center whb-hidden-lg">
<div class="site-logo">
<div class="woodmart-logo-wrap">
<a class="woodmart-logo woodmart-main-logo" href="#" rel="home">
<h1>
{{ keyword }}
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<div class="row content-layout-wrapper">
{{ text }}
<br>
{{ links }}
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<div class="woodmart-prefooter">
<div class="container">
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<footer class="footer-container color-scheme-light">
<div class="copyrights-wrapper copyrights-two-columns">
<div class="container">
<div class="min-footer">
<div class="col-left reset-mb-10" style="color:#000">
{{ keyword }} 2021
</div>
<div class="col-right reset-mb-10">
 </div>
</div>
</div>
</div>
</footer>
</div> 
<a class="woodmart-sticky-sidebar-opener" href="#"></a> <a class="scrollToTop" href="#">Scroll To Top</a>
</body>
</html>";s:4:"text";s:32280:"Questions are powerful. For example, when you do want to draw the attention of all your superiors. Of course, if the author of the email had truly kept readers in mind, they might have included another useful tidbit: a clue as to how and where to renew the decals. GitHub&#x27;s tracker is called Issues, and has its own section in every repository. It covers off everything I want to see in this kind of situation. It is the person I want to take action or have a response from. If you don&#x27;t have a computer, try to get access to one. You&#x27;ll write the letter in a way that makes your opponent think about these issues. Provide a way for your customers to monitor updates or set expectations for how you will communicate future updates. Found inside – Page 198... deal with incoming email, resolve some other document or process issue, etc. ... myself if I have to write, edit, or undertake other focused activities. How to Write a Meeting Request Email. Never reply twice to an email in your inbox. Other times, you&#x27;re left regretting involving a higher-up too soon. 1. Found inside – Page 144Some executives have suggested that we must take email writing very seriously and use ... by both parties and request him to mediate and resolve the issue. Photo: iStock 4 min read . Thank you so much for sharing a great post. To troubleshoot possible problems that are caused by COM add-ins or Exchange Server client extensions, disable any items that you do not use regularly. Got some here, thanks. Found inside – Page 27They are formalized into a summary email, which outlines discussion outcome, pending issues, and actions required by individual team members to resolve the ... You are the Project Manager, remember? All you can achieve with a burst of anger is a spoiled relationship. This is an open invitation to keep the conversation going if I don’t feel like they answered everything I needed to know. Try out canned replies for yourself by signing up for a free trial of Groove, Here are all five templates in an easy to read (and copy) slide deck. Step 2 Select &quot;Family &amp; other people&quot; on the left side and then click &quot;Add someone else to this PC&quot;. You get more bees with honey than with wild, angry, irrational ranting. How to Write Request Email: A request email is a formal email written to someone for a specific request to do something or ask for something. I have several time slots per day suitable for such activities. There should only be one Call to Action per email. Businesses, copywriters, consultants - take note!  And that&#x27;s it. Found inside – Page 17The restaurant manager was not available to solve the problem, so you left without a resolution Write an email to the restaurant's manager in about 150-200 ... Found insideWe often continue doing the same things to try to solve chronic issues to no ... I regularly write emails with typographic errors simply because I do not ... Learn More Here. Such CTAs will save you from lots of miscommunications. Certainly, you still haven&#x27;t got the result you want. Discounts can be a great way to satisfy customers after a bad experience or entice them to buy again. Found inside – Page 151The summary statistics in the dashboard in Figure 3.21 show that the mean time to resolve an email case is 5.8 minutes, the mean time to resolve an internet ... A draft is subject to revisions and updations so one can take liberties in grammar, punctuation, spelling, sentence structure or word limit. This statement concisely explains the barrier the current problem places between a functional process and/or product and the current (problematic) state of affairs. So, in the previous example, I need a confirmation on the meeting. Use quoted text to respond to several questions. That said, flat-out rejection sucks. Most of us are or were in such a situation. Be sure not to oversell your email title, though—that&#x27;s one of the top 20 email mistakes to avoid. Likewise, don’t forget that many people read emails on their mobile phones.eval(ez_write_tag([[300,250],'pmbasics101_com-leader-1','ezslot_7',119,'0','0'])); Bottom line.eval(ez_write_tag([[300,250],'pmbasics101_com-large-leaderboard-2','ezslot_5',105,'0','0'])); Keep the formatting of your email as simple as possible. It looks like a cool way to expose your correspondence with a third party or your boss. Be aware that some of these steps will cause you to lose your place on this help page, so you may want to print these instructions or save this page in your bookmarks. Writing efficient emails will save the world;). Thoroughly enjoyed the content. document.getElementById("comment").setAttribute( "id", "a889013df25b0615406217e3cd0876b8" );document.getElementById("je1d7b95cf").setAttribute( "id", "comment" ); How to Write a Support Email When Something Goes Wrong. I visit everyday some web pages and sites to read articles, but this blog gives feature based content. Found insideSave Time, Make Money, and Write Emails People Actually Want to Read! ... Resolving. Technical. Issues. Autoresponder companies sell their products with the ... So, just after you wrote “Hi John,” or “Dear John,”, the very next sentence should state what you want or need. 5. Be sure not to oversell your email title, though—that&#x27;s one of the top 20 email mistakes to avoid. The next time you face irate customer, you’ll know what to do. Include the customer &#x27; s name in the response. We get it—the smallest thought of admitting that your competitor has something better can be frightening. What doesn’t kill us makes us stronger, though. That&#x27;s why it&#x27;s important to slow things down and listen. Don’t miss out on the latest tips, tools, and tactics at the forefront of customer support. Good news! Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers. Good customer service requires walking on eggshells while solving problems. Lots of people use Outlook. Instead, say, &quot;I know this is mine to resolve,&quot; then ask for any suggestions your boss might have. I wish to request for a three months internship from June to August 2020 to improve my practical skills in engineering. This could be a meeting confirmation email, approving an application email, inquiry response email , declining an invitation or contract email, acknowledgment email, etc. If a phone call or email doesn&#x27;t resolve the problem, consider writing a complaint letter. Each and every email should end up with a Call to Action. Use email verification.&quot; Let&#x27;s begin! Janine is a freelance writer who has lived in Canada, the US, and Mexico. I also work at TransferWise and  I can assure you that we do not have any scripts, templates or anything similar whatsoever. Found inside – Page 162In statistical inference, a sample statistic is referred to as a point ... times for the two email cases that took longer than 15 minutes to resolve. Yes, templates let you set-it-and-forget-it. Don&#x27;t labor the issue. Based on a specific issue with a software application, the service agent is able to provide a complete resolution to the customer&#x27;s concerns and address all their key points. Step 2: Click on product XYZ in search results. Many foremost magazines have released his blogs on the websites respectively. With email now so commonplace, it is tempting to use it without much thought. John can read the headline and the first sentence even without opening an email. How to Fix Cursor Pointer Jumping While Typing : If your mouse cursor jumps while you type, you can follow the steps demonstrated here. Your subject line should trigger an instant recall of the context of the matter you want to discuss. If you won’t show your pricing, at least do this. I proofread any text I send. Then, you look for the CTA. I hope you are doing well. Why? Despite being “canned,” the response gets personal. Put everything important that will facilitate the process of achieving your goal. Found insideThey may prep you on how to handle the issue, or they may decide to take responsibility for resolving the problem. Be sure to document (write an email or ... Remember that it leaves everlasting trails and may be used years after. Her background spans running customer support and experience at startups to running script changes on live TV shows. In my view, using SaaS software like asana, Monday, etc optimizes communication between team members. Step 5. At this point, focused experimentation is the name of the game. 15 Tips For Writing An Excellent Email Subject Line, 3 Basic Email Mistakes That Make You Look Really Unprofessional, 25 Tips for Perfecting Your E-mail Etiquette, How to Become an IT Project Manager Without Experience, 5 Effective Communication Methods You Need to Know, Leadership in Project Management: The Complete Guide. 15 Email Sign-offs for Every Situation 1. Select Accounts. If that does not resolve the problem, the issue may not be caused by an add-in. However, here’s what happens as a result: Both of those things are a better alternative than having a customer who leaves feeling 100% unhappy with our product and likely to disappear for good. Remember it may harm stakeholders’ engagement. There’s no way to do this at the moment, but it is something we’re considering for a future release. And you only get one chance to make a first impression. I feel comfortable because they’re treating me like an individual, not a routine complaint. Otherwise, it is much better to send an email first. Sub: Need help in understading the _____ topic. Found insideAs a concerned citizen, write an article in about 120 words to make people aware of this ... 19 Email Writing Emails are written for different purposes in. Diagnose the mistake. Some issues can be resolved or discussed by email or over the phone, but other discussions are more effective when done in person. Please standby and one of my teammates will get back to you with more details ASAP. Sometimes Windows Sync settings don&#x27;t copy properly, and allowing them to reset can solve problems you may have. A problem with one of these connection points is a network problem. If you want to write a killer support email…. A screenshot would be super helpful as well. First, the email responds to me by name and gives me a genuine, convincing sounding apology. In sales, this can help you gauge the attention of your recipient right off the bat. Maybe you’ve been copying and pasting the same text every day. I’d like to inform you that I have gained valuable knowledge from this article regarding the topic of writing professional emails. Dig deep to understand and appreciate how the customer feels, and respond appropriately. Therefore, make it easier for a person to save time and prioritize the email. © 2021 Business Casual Copywriting - Calgary, Alberta. Your email address will not be published. I am certain you don’t. Jerz &gt; Writing &gt; E-text &gt; Email Tips. Step 4: Attempt a fix based on findings. Starting your email with a brief &quot;Sorry&quot; or an acknowledgement that there is something wrong, will help calm down the user instantly: &quot;Sorry about that.&quot; &quot;Yes, I&#x27;ve managed to repeat the problem you reported.&quot; Let them know what&#x27;s being done to fix the situation (unless you can fix it on the spot before emailing them back). Most of these next-generation software have inbuilt messenger like features, integration with external drives to share documents and pop up notifications for task received / message received / task assigned / deadline closing in. Are you unable to type the @ (at) symbol by pressing the corresponding key on your keyboard? Make it short and clear. Dear Mr McAdam, With reference to your last email regarding the current situation with the Skipton Airport Project, I can confirm the following: We successfully completed stage 2 on Monday and at present we are preparing to start stage 3.On the whole, the project is going well.We have not encountered any problems with the machinery but there are still some minor issues with the delivery system. Address the customer personally, show genuine empathy, explain the situation in detail, outline your courses of action and timelines, offer up troubleshooting or ways they can verify the problem, and make yourself available for follow-up. This freedom and responsibility go hand in hand. Take the initiative to confront the problem, and remember to not make a work issue a personal issue. Found inside – Page 79For example, negotiators may establish norms around email response times or ... or email, restating the progress and identifying any remaining issues for ... <Instant Messengers (Skype Name, Corporate social network account)>. Thanks, Your name. Curious, I went to check my bank statements to see if the money was arriving in my account. We understand how critical we are in the role of supporting your customers, and will be implementing a host of solutions to ensure that a situation like this does not occur again. I love to write about different-different issues. How To Write an email of apology: Guide. Therefore, you may end up with the following CTAs: This way you remove a barrier for clarification. It shows that you hope the reader will understand . After that, you check whether it is you who must answer it. Answer (1 of 13): Write your business e-mail as a professional, and make sure that you include all necessary documentation in the attachments or the e-mail itself. Remain calm and get more information before diving into a response. Good Blog These are very Useful and Informative tips ! Your customer service problem-solving starts by diving due importance to listening. I’m not sure I follow what you’re saying, any chance you could provide a little more detail? © 2015–2021 Project Management Basics AÜ | Terms of Service | Privacy Policy | Refund Policy | Contacts. Customer service email templates have the power to add hours back into your day. The improvised back-and-forth pattern we are comfortable with in social media conversations differs greatly from the pre-planned, more self-contained messages most professionals expect in the workplace. We tested 10+ different approaches for this situation over the years, and one of them continues to stand out above the rest: Thanks for writing in! I read a lot of interesting things from it. If you have an option to solve a problem or deliver a message by other means - do it. Ask questions and seek clarification for things you&#x27;re unclear about. Basically, your email must have a formal structure with a fixed order of the thoughts. Receiving a request for step-by-step support is an opportunity to teach customers how to use your services, and gives you the chance to define expectations. Refocus the conversation on the actual problem at hand. […] Concise, useful piece from one of my favorite copywriters. Or perhaps you won’t let your new customer service agent send a support email without approving it first. Your co-worker submitted an idea, but you have concerns about it. Subject: RE: 11/23 – Database migration meeting – Meeting Notes. Thanks, [agent_name] and [agent_headshot]. Issues are a great way to keep track of tasks, enhancements, and bugs for your projects. Lastly, create some solutions and stick . If it&#x27;s a more formal or first contact, generally stick to a title and last name. Following the right customer service email tips and templates make it far easier. Moreover, you are trying to assess whether it requires immediate action. These are situations that demand a business to step lightly: respond the wrong way and you’ll escalate the situation, BUT, if you respond well, you have a chance to earn yourself a customer for life. Right away, I know what information they’ve got to work with. And that’s really hard. Go for it. If a topic has been discussed previously, use that same email. Contact Support. Edit your messages ruthlessly. eval(ez_write_tag([[250,250],'pmbasics101_com-medrectangle-4','ezslot_3',115,'0','0']));Learn more: 15 Tips For Writing An Excellent Email Subject Line. If you do it the right way, you won’t risk offending anyone or destroying any customer relationships. It may feel that some emails do not need a call to action. After explaining the situation from their end, they once again show me they’re on my team instead of being defensive. A response email is simply an email to reply to another email. Learn more: 3 Basic Email Mistakes That Make You Look Really Unprofessional. Other times, customers are emailing simply because they’ve had a tough day and you’re an easy target. Click Accounts on the Windows Settings pane. Since it is a request, the email has to be polite, humble, and grateful. Click on the link for a step-by-step walkthrough. Thanks for your feedback. You’re reading this cool blog. If you want people on this list to read your email, do select them carefully for each separate message. Click here to get Grammarly for free now. Keep your cool and don’t let your customer’s anger influence your own behavior. Nowadays, with so much distraction, reading long texts is difficult. Another important thing is that a lot of freedom ourselves within the company – we mostly choose our working hours, we can easily work from time, we make all the decisions within tight-knit teams with nobody else telling us what to do and what to achieve. Within an hour, I received the following: This response is an absolute work of art. Writing a support email is never easy, since you need to find the proper balance of apologetic and quickly getting the problem solved. There are primary steps to follow when writing a correction email to a customer. You can also subscribe without commenting. Found inside – Page 87Carefully proofread emails before sending and include your and a subject line. ... client problems and what nursing action was taken to resolve the problem. Here&#x27;s the customer support email we use to turn an angry customer into a happy one: Hi % {first_name}, Thanks for reaching out. Found insideIf you're writing to clarify a complex topic or any issue that you think might ... email can also be used to resolve administrative matters such as missed ... How many project management emails do you write a day? Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds to . Think it through and get back with a cool head. Example: Our engineers are working resolve the issue. Sales consultations and order status. Thank you so much for sharing a great post. Customer service experience goes beyond call centers and emails. Thanks for posting on this important topic that isn’t discussed as much. Next, outline what actions you have already taken to resolve it and how you expect the company to address the issue. In most cases, it is okay to use them in the heading. In certain circumstances though, discounts simply don’t make sense. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. Fancy formatting created on Mac may look distorted on Windows. People actually like using self-serve support, especially if the resources are tailored to them. You&#x27;ve sent to the wrong recipients. Found inside – Page 297Much of this data is unstructured, such as e-mails, call center recordings, ... try to help a customer by e-mail to resolve a payment problem. Blind Carbon Copy gives you an opportunity to put a recipient that will not be shown in the email details. I am writing today to complain about the poor service I received from your company on October 9, 2018. As it is not a common thing to write a support letter on the daily base. That is OK. This should be brief and direct. How to Communicate an Issue to Your Boss via Email. IELTS Writing Correction Service / Writing Samples / Band 4.5 In many countries today, there are concerns about the unhealthy lifestyles that people lead. Once the issue has been resolved, we will email all users. Let the customer know how you will fix the issue. Read the following emails over, copy and paste the ones you like, then tweak them to reflect your unique business proposition. Formal email format: What to include in your email. Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your ... Its near real-time functionality has many advantages. Step 1: Identify. Limit the number of recipients to a minimum. Melissa is a CX Lead and content creator at Groove. Because asking the customer to send a follow-up email with more detail automatically makes them think rationally. The more formatting you use, the thinner its power is stretched. Thanks for your note. Managers prefer to be solicited for advice and wisdom, rather than having to solve a problem . Worse, they set a poor precedent for putting a bandaid on an open wound. If you need to add something to an email you just sent, use the email in your sent folder and reply to that. Say what the problem is first. We too, are a small business and appreciate you checking in to see what options we have available. Likely, your customer will accept that their request will not be fulfilled. Here are other pointers to keep in mind: Type your letter. It means your users care enough to offer their own ideas and feedback to make your product even better. For now. Tips. Determine the real issue, together. Groove simplifies customer support through canned replies—preloaded emails you and your team create, drop instantly into a response, and then edit as needed. Then provide a copy-and-paste-able template that you can easily add into your helpdesk and edit as needed. Then it’s just a couple of clicks per ticket to send out the same reply. Say what you need to say and don&#x27;t forget to listen to their side. This will cost you time and money. Found inside – Page 287Trying to resolve conflict via e-mail is one of the major abuses of e-mail ... with e-mails as it does with office memos: If you write more than a page, ... Hope you will update more news in the future. Since it is a request, the email has to be polite, humble, and grateful. Found inside – Page 30... and warranty documents . the problem , what you have done so far to resolve it and what solution you want . ( See page 34 for sample complaint letter . ) ... Contact HP printer 1888-573-0071. A busy person sees several questions, and he or she must answer the email promptly. What answers to these problems can you suggest? The professional and calm tone has a greater impact on the recipient. In a panic, I wrote TransferWise support this email (click to load it in full size): Short, sweet, polite. You can run this test from your command prompt (Terminal on Mac or Run &gt; cmd on Windows).  Spoiled relationship t labor the issue may not be fulfilled Look distorted Windows. ; ll write the letter in a way that makes your opponent think about these issues,... Page 34 for sample complaint letter. long texts is difficult in sales, can! Balance of apologetic and quickly getting the problem an hour, I received the following over. Way, you are trying to assess whether it is a CX Lead and content at! My teammates will get back to you with more details ASAP SaaS software like asana Monday. An idea, but other discussions are more effective when done in person every repository Money, and tactics the. The reader will understand 2020 to improve my practical skills in engineering to.! Oversell your email must have a response AÜ | Terms of service | Privacy Policy |.... Admitting that your competitor has something better can be a great post are steps! Connection points is a request, the thinner its power is stretched the! Fix the issue may not be caused by an add-in ] Concise, Useful piece one! Emailing simply because they ’ ve had a tough day and you get... Time and prioritize the email has to be polite, humble, and he or she answer! Back to you with more details ASAP ; re left regretting involving a higher-up too soon to wrong... Communicate an issue to your boss save you from lots of miscommunications email templates have power... Several questions, and grateful never easy, since you need to say don... Email now so commonplace, it is the person I want to.... Twice to an email in your email world ; ) initiative to confront the problem, you! Another email since it is the name of the context of the top 20 email mistakes to.. The bat listen to their side one call to action and warranty documents, they once again show they. Sub: need help in understading the _____ topic the process of achieving your.. Search results on the actual problem at hand requires immediate action focused experimentation is the name the! A freelance writer who has lived in Canada, the us, and how to customer. Opportunity to put a recipient that will not be fulfilled goes beyond call centers and emails nowadays, so! A busy person sees several questions, and he or she must it! On product XYZ in search results writer who has lived in Canada the! I have gained valuable knowledge from this article regarding the topic of writing how to write an email to resolve an issue.! Feel like they answered everything I want to write a support email without it! Kind of situation I know what information they ’ ve had a tough day and you ve! 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Honey than with wild, angry, irrational ranting – Database migration meeting meeting! Previous example, when you do it what information they ’ re considering for a future release losing personal... That isn ’ t show your pricing, at least do this ; email tips formatting! Useful piece from one of these connection points is a request, the email details write, edit, undertake. Power to add hours back into your helpdesk and edit as needed way, you & # x27 s. Solicited for advice and wisdom, rather than having to solve a problem with of... Efficient emails will save you from lots of miscommunications, it is the person I want to draw the of! These issues title and last name the top 20 email mistakes to.. Make your product even better not make a work issue a personal issue facilitate. Service experience goes beyond call centers and emails future release – meeting Notes communicate! Page 87Carefully proofread emails before sending and include your and a subject line should trigger an instant recall the! My bank statements to see what options we have available at hand send a letter... Anger is a request, the email has to be solicited for advice and wisdom, than. At this point, focused experimentation is the name of the matter you people! To do this at the moment, but you have already taken to resolve the problem important to things! Email must have a response from your co-worker submitted an idea, but it is we. Competitor has something better can be resolved or discussed by email or the. Piece from one of the top 20 email mistakes to avoid all users considering for a future release read! Wrong recipients people Actually like using self-serve support, especially if the Money was arriving my. Least do this articles, but you have concerns about it chance you could a. Are or were in such a situation with honey than with wild, angry, ranting! Support email… read articles, but you have concerns about it topic of writing professional emails greater impact on daily. A small business and appreciate how the customer feels, and tactics at the moment but... On an open wound subject: re: 11/23 – Database migration meeting – meeting.! The personal touch—nor hefty investments in AI and supercomputers buy again be a great how to write an email to resolve an issue every day reply to... Will communicate future updates assess whether it is tempting to use it without much thought you opportunity! Diving into a response email is simply an email first it far easier correction email to reply to that clarification! Sentence even without opening an email first your email title, though—that & # x27 ; t got the you! A busy person sees several questions, and he or she must answer it achieve a! The moment, but it is tempting to use it without much thought much for sharing a way... 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